Fuel card issues - Round nr 3

Your Reference: ********** 2445/GO applicable Its been 20 days since handing in my fuel statements at Northgate Edgars from where it was emailed to Thank U card department.

Since handing in requested statements I've had no further feedback / contact / phone call / email or anything from Edgars regarding this.

I am currently on the phone with your customer services (I had to phone in!). I've been told my card still reflect 0 points. Its an absolute nightmare. It is really really frustrating talking to your staff!.

I've asked to speak to a manager and ended up speaking to Joyce. She acknowledges that she received the email from Northgate branch but she couldn't view it as it was not in PFD??? That is an absolute lie as I was cc'd in that email and I am viewing it in pdf right now! Joyce blames the girl at northgate for not replying when she apparently told her she couldn't view it. BUT its been 3 weeks and Joyce couldn't follow up again? I'm so tired of hearing that they need the card to check up! I cant give the card or nr because your staff at CNA northgate said its inactive and threw it away, advising me to get a new one at Edgars Joyce is not competent to solve my complaint.

Its should be very easy. I have wesbank fuel transactions proving that i refueled at engen garages. Please give me my rewards as advertised and promised by your company. If my card was inactive how should I have known? Engen cant tell me that when swiping. Its is not my responsibility to go around to see if my card is active

Up to date; even after being promised on my previous compliant on Hello Peter regarding this issue, NO-ONE has phoned me... I the customer must phone after you to get some answers! Can someone COMPETENT please assist,resolve this and give me feedback?