sK
shingirai K
1 reviews | Active since May 2018
25 May 2019, 08:48
Frustrating experience with Edcon
I have found it so frustrating and pointless to deal with this company. I am not surprised that they were recently facing financial difficulties. Their staff is clueless and unhelpful. I am not sure if it’s their system that are inferior or if it’s an issue of poorly trained staff but most of the time you don’t get the help you need.
Helpful (0)
Replies (2)0
Replies (2)
Edcon's replyOfficial
25 May 2019, 11:20Dear Shingirai,
Thank you for taking our call.
As discussed telephonically please accept our sincere apologies that you could not be assisted on request in regards to your debit order request and your electronic statement issue.
Rest assured that your complaint will be resolved as it has been referred to senior management team at our regional credit off to handle and finalise within the next 48 business hours.
The reference number generated for this complaint is:
***/GO
Kind Regards
The Jet Team
***
Thank you for taking our call.
As discussed telephonically please accept our sincere apologies that you could not be assisted on request in regards to your debit order request and your electronic statement issue.
Rest assured that your complaint will be resolved as it has been referred to senior management team at our regional credit off to handle and finalise within the next 48 business hours.
The reference number generated for this complaint is:
***/GO
Kind Regards
The Jet Team
***
Best regards,
Edcon's reply25 May 2019, 11:20
Official
Dear Shingirai,
Thank you for taking our call.
As discussed telephonically please accept our sincere apologies that you could not be assisted on request in regards to your debit order request and your electronic statement issue.
Rest assured that your complaint will be resolved as it has been referred to senior management team at our regional credit off to handle and finalise within the next 48 business hours.
The reference number generated for this complaint is:
***/GO
Kind Regards
The Jet Team
***
Thank you for taking our call.
As discussed telephonically please accept our sincere apologies that you could not be assisted on request in regards to your debit order request and your electronic statement issue.
Rest assured that your complaint will be resolved as it has been referred to senior management team at our regional credit off to handle and finalise within the next 48 business hours.
The reference number generated for this complaint is:
***/GO
Kind Regards
The Jet Team
***
Best regards,
sK
shingirai K's updateReviewer Update
25 May 2019, 12:04Thanks for the prompt response. I really appreciate. Thank you so much Noni for patiently listening to my concerns.
sK
shingirai K's update25 May 2019, 12:04
Reviewer Update
Thanks for the prompt response. I really appreciate. Thank you so much Noni for patiently listening to my concerns.