From passionate fromer employee to unwilling ditractor

Edgars Mall of Africa and Edcon HR have been to able to turn me from a passionate employee to a disgruntled employee, and finally into an unwilling detractor. In respect of the company and the role it has played in my life in the 3 years that I loyally spent there prior to my resignation in July this year. I will not hang dirty laundry in for the public eye to see (especially in the backdrop of all the negatively media the company as been receiving lately). But I would like to have immediate attention from anyone from the Edcon Head Office that will be able to help me resolve my two issuses since it is evident that the Edgars Mall of Africa management, namely Juby Tentant the store manager, will not bother themself with even after I had personally made repeated attempts and I have been patiently waiting from their response for the past for the past 4 months (for an incident that took place on the 2nd of April 2019). I now find myself in a catch 22 situation which may harm my reputation with the company.