iB
imtiaz B

1 reviews | Active since Jun 2015

20 Jan 2016, 21:32

**********ly adding policies onto my account

I app**** for an Edgars account a few months ago, have never received a statement or anything until now, whenever I queried about the installment, the reply was always, nothing is due, but I paid anyways because I didn't want a big surprise. Now I received my account maybe 4 months after opening my account, and to my shock, I see the below policies active on my account. I want all of the below REMOVED AND REFUNDED FROM INCEPTION as I did not and will not use them. No one gave you the right to add this ******* onto my account! I have emailed customer services on [Email Removed] but they are useless and have not responded to date! Fix this NOW! And I want to know what is going to happen to the person who **********ly added these onto my account, will you guys let it slide as they are getting money in when people don't notice or will you take it up with them as they are robbing your customers<br> <br> 01/01/16 PERS ACCIDENT INSURANCE 23.50<br> 01/01/16 PERSONAL FUNERAL INSURANCE 25.50<br> 01/01/16 FAMILY PROVIDER PLAN 17.50<br> 01/01/16 HOSPITAL CASH BACK INS - MBR 39.00<br> 01/01/16 ACCOUNT PROTECTION PLAN 15.05

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Replies (1)
Edcon
Edcon's reply21 Jan 2016, 09:30
Official
Hello whining_customer,

Thank you for taking the time and discussing the concerns you have on your account.
Please be advised your query has been escalated to our account department for further investigation regarding the reversal of the products added to your account. You will be receiving feedback shortly.
Reference number: ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***or ***
Kind Regards
Customer Experience Team
***