PL
Percy L
1 reviews | Active since Oct 2019
18 Oct 2019, 10:43
********** transactions - Jet store
I received a strange sms from Jet store regarding a purchases of R4750 which I am not aware of it, I called the callcentre this morning and I was told someone used my account to make those purchases in East Gate Mall. Someone out there working for edcon is colluding with the ********* to de***** the customers. Now I am being told to go to the nearest store and log a dispute, what nonsense is this. The last time I used my account was in 2015.
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Replies (2)0
Replies (2)
Edcon's replyOfficial
18 Oct 2019, 16:21Dear Percy
Thank you for sharing this matter with us.
Please accept our sincere apologies for the frustrations and inconvenience caused to you.
Kindly take an affidavit and lodge a dispute claim in-store so that our ***** team can assist in resolving this matter.
Once again we are sorry for the disappointment caused to you.
***/GO
Kind regards
Edcon Customer Experience Team
***
Thank you for sharing this matter with us.
Please accept our sincere apologies for the frustrations and inconvenience caused to you.
Kindly take an affidavit and lodge a dispute claim in-store so that our ***** team can assist in resolving this matter.
Once again we are sorry for the disappointment caused to you.
***/GO
Kind regards
Edcon Customer Experience Team
***
Best regards,
Edcon's reply18 Oct 2019, 16:21
Official
Dear Percy
Thank you for sharing this matter with us.
Please accept our sincere apologies for the frustrations and inconvenience caused to you.
Kindly take an affidavit and lodge a dispute claim in-store so that our ***** team can assist in resolving this matter.
Once again we are sorry for the disappointment caused to you.
***/GO
Kind regards
Edcon Customer Experience Team
***
Thank you for sharing this matter with us.
Please accept our sincere apologies for the frustrations and inconvenience caused to you.
Kindly take an affidavit and lodge a dispute claim in-store so that our ***** team can assist in resolving this matter.
Once again we are sorry for the disappointment caused to you.
***/GO
Kind regards
Edcon Customer Experience Team
***
Best regards,
PL
Percy L's updateReviewer Update
19 Oct 2019, 12:24I submitted my documents @ Jet store Protea Glen Mall to Lorraine. There was another transaction that went through on the 10/10/2019 for R5530 and the other one on the 11/10/2019 R4749.
PL
Percy L's update19 Oct 2019, 12:24
Reviewer Update
I submitted my documents @ Jet store Protea Glen Mall to Lorraine. There was another transaction that went through on the 10/10/2019 for R5530 and the other one on the 11/10/2019 R4749.