1 reviews | Active since Mar 2009
********** TRANSACTIONS FROM EDGARS
Edcon is so desperate for funds that will subscribe you to some air subscription/mobile content without your authorization! Visited three-time Northgate story to cancel and get refund, got two reference numbers. I think they issue reference number to just keep you calm. Yesterday I requested to speak to shop manager, Zuko, he was not helpful at all. Refer my case to employ then I waited 15 min for someone to answer the call and I left the shop. They will not see me there anymore I can promise that. Zuko not even has courtesy to try to resolve my problem at management level having all proof that I am looking for resolution of it already for 2 times! Pathetic service. On the top I got welcoming sms to Edgars Mobile Club on 21st of February. I will be closing my account with Edgars and I will no longer support any Edcon store. The service at Edgards Northgate is pitiable. Yesterday 10 people waited in the que for authorisation from supervisor at the cashier level (only one working) as she been busy with other customer. She did not even get courtesy to call in another supervisor. People screamed at her but she still to carry on. Arrogance at the best! WHO is the creature that authorised the subscription?
Thank you for bringing this matter to our attention .We apologise for the frustrations caused to you with the mobile content billing .We have escalated your query to RMCS and you will be contacted with feedback regarding the cancellation and reversal of all the fees that was deducted from your account .
***/GO
Kind regards
The Edgars Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention .We apologise for the frustrations caused to you with the mobile content billing .We have escalated your query to RMCS and you will be contacted with feedback regarding the cancellation and reversal of all the fees that was deducted from your account .
***/GO
Kind regards
The Edgars Customer Experience Team
Best regards,
