********** transactions

<p>I phoned on the 18 June where I spoke to Nthabiseng when I requested to cancel insurance and jet music product which was billed on my account for almost 7years. She helped with cancellation however I requested call recording for this Jet music sale as she advised was activated telephonically on the 22 January 2009. I made it clear to her that I do not have any kind of knowledge when and how this product was activated on my account and I once requested this product to be cancelled on my account in 2011 or 2012 and was assured it will be cancelled.<br /> <br />Nthabiseng gave me email of ********** where I needed to send my life cover documents as I also wanted to cancel card protection plan.<br /> <br />I sent email to this email concerning this query till today I haven't got any responses. Nthabiseng advised that I will get the copy of recording within 7days till today got nothing.<br /> <br />I believe that this Jet music transactions were falsified and I require them to be reversed and I'm so disappointed with Edcon as my details of this account were given to outsourced marketing company therefore ***** occurred with this jet music transactions and it was duplicated one product billed twice.</p> <p> </p> <p>I got a call from a guy from company called RMCS telling me this product was taken through anow MTN number and I never used MTN in my life asked them to verify who does it belong too as Ithey has never belonged to me.</p> <p> </p> <p>I followed up with Ed con customer service even on their face book page till today I never got any feedback from them. I feel that Edcon doesn't take me serious with regards to this matter and they definitely know that this jet music sale is ********** yet they don't want to refund me my money. They duplicated transaction R22.00 for 7th as on my account it's alot of money.</p> <p> </p> <p>Since they playing games with me I will make sure that this story reaches the media and I know it will open many people's eyes to start monitoring their store acounts. <br /><br /> <br />My details <br />Refilwe Segola <br />I'd ********** 498082 <br />Contact ********** 565</p>