EN
Ephraim N

1 reviews | Active since Jun 2017

02 Jan 2019, 11:44

********** Opening of account

On the 20th of November 2018, I received a notification from TransUnion that a new payment profile has been loaded against my profile. Upon accessing my TransUnion profile, I realized that "Jet Stores South Africa" account was **********ly opened and loaded into my TransUnion profile; account number ********** ********** 95678. I immediately called Jet Stores on ********** to inquire and query this ********** account, the response that was given to me was that the account was unilaterally opened by Jet stores in anticipation that they would manage to "*********ly" and "************ly" lure me into being indebted to them.

I requested their agent to ensure that that account gets closed, I further made a request that Jet removes the payment profile that they have loaded into my TransUnion profile. The agent promised that Jet would ensure that they close that ************ly opened account and they would also ensure they remove their payment profile from my profile in TransUnion.

Until now, the payment profile has not been removed from my profile in TransUnion; Jet Stores insists on contaminating my TransUnion profile by failing or being reluctant to remove their *********ly and scrupulously loaded payment profile from my TransUnion profile.

This kind of ************ business ethics by Edcon has left a bad taste in my mouth, even if I could consider being their client, that possibility is destroyed.

0
Replies (1)
Edcon
Edcon's reply02 Jan 2019, 12:57
Official
Hi Ephraim
Thank you for making contact with us regarding this account . Please accept our sincere apologies for the frustrations caused .
The account is not a ********** account as it was approved automatically by the system as an invitation.
A request for credit profile update was sent by our accounts department on the 14/12/2018. 
Should you require further clarity do not hesitate to contact us .

***/GO

Kind regards

The Edcon Customer Experience Team
***