********** / *********** employees

Someone stole my bag pack on the 6/11/2017 and the bag contained of my ID book, payslips ,letters, fnb saving&cheque cards, edgars card,total sport,rage,capitec, truworth cards my driver's license in my wallet and size5 pair of shiny Carvela shoes ,keys and some money in it. On the same day later I went to rabasotho police station to report the case of theft but I was told that if I don't have a suspect then they won't open a case for me, they said that I need to block all my cards and go to report my ID at home affairs. I did as I was told in the morning because everything happend late Sunday. In the morning of the 6/11/2017 I went to birch acres mall to all outlets and blocked all my cards and went to home affairs to report my lost id and also app**** for a new 1. I made a temporary id n driver's license so that I can get access to my banks since I needed money and on the same day I went to unblock my edgars account with my temporary id. Then on the 15/02/2018 around 08:43 I got an sms that says I must rate my shopping at edgars sandton then I got surprised as i was at work that day then I told myself that I will go and visit the edgars at birch acres mall during lunch time on the same day. Before I could even go to the shop I got a phone call from edgars ***** department and they asked me about the purchase I made at sandton for the value of R11000 on 14/02/2018. I told them I've got no idea about what they are saying, then I was told to take my card and ID to the nearest store for clarification, I did that immediately and when l get there I was told someone made a purchase and I asked them how because I have my card n ID wit me so how did they make that purchase as they have information on their records that I recently blocked my account due to a ****** ID and card. Then I was told by a teller that they can't do a thing until I bring an affidavit to dispute my purchase at their store and a certified ID copy, I went back to work with a spinning head then I knocked off n went to the police station to get what they've requested from me. I took what was needed from me on the 16/02/2018 to the store and they said I'll hav to wait for a month or so because they'll be doing some investigations and asked again how possible is it for you to open an account with a ****** ID while the owner opened theirs with the new issue date of an ID even today I received no answer, I tried to call their head office and they told me that they don't know how it happened and said that I must call the ***** department whom didn't give the anwer too. Someone must be held responsible for this negligence and I want it sorted as in yesterday as this is really making my life difficult and it is causing me sleepless nights. The *********** employees who assisted in opening the account must be held responsible for their negligence or they might be working together with the **********. I want answers and my name be cleared as a matter of urgency.