********** funeral cover

I opened an account with Edgar's Brooklyn in 2017, I was smsed my statements monthly which I was unable to open.

2 years later I discovered I have been paying a Parental funeral plan 2 of them at it which I had no knowledge of or even advised about... worse of it all I don't even have parents they passed in 1996 in a car accident so the is no way I would have signed up for the plans.

I contacted customer care they emailed me slips that said I signed up for the covers on the day I opened the account... when there were busy saying we activating the account saying I must sign on the electronic pad for the card apparently i was being de*****ed by Edgar's while behind the screen they were making me sign for those things.

I then asked customer care when things are like this what do I do... they refused to refund my money and said I must go to the branch. I went to menlyn they said i can't be assisted i must go to Brooklyn. I called Brooklyn they said I must come in when I went was advised senior management only work during the week.

I am disappointed in Edcon , They **********ly open a policy in my name it doesn't even have anyone insured on it and when I want this matter sorted they are busy sending me from pillar to post.... I have informed their recoveries department I will not be paying the account until the refund the money they frame stole from my account ... and I will be opening a case with FSCA.