1 reviews | Active since Nov 2016

09 Nov 2016, 14:34

********** activity on a CLOSED account

<p>I settled my account in 2015 and the EDCON Debt review department confirmed that the account was paid up and closed. in July 2017, i received a refund of R600 and at that time my account was hacked and the refund ******. i recently received smses to pay up my account which according to my knowledge was closed. it seems someone bought airtime during the time my sim card was **********ly swopped and my bank account cleared of all funds.</p> <p>According to my knowledge, the account was closed and had EDCON ensured this was done, the account would not have been **********ly used even if my number was ******. Edcon can confirm the *****lent sim swop with both Capitec Bank and vodacom.</p> <p>instead of investigating why the account was active after it was confirmed as closed, EDCOn is now threatening me with legal action for payment of an account i paid up and CLOSED.</p> <p> </p>

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Replies (1)
Edcon
Edcon's reply10 Nov 2016, 11:17
Official

Kindly note this airtime could have been purchased via cell phone with RMCS.

Please be advised we are currently liaising with RMCS(Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime and will revert with feedback shortly. We must apologise for the inconvenience and frustration caused.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***

Best regards,