********** Account with Edgars

In 2017 my husband was blacklisted by EDCON for an Edgars Account - he has never had an Edgars Account and never opened one. We were only informed of this when VVM Attorneys contacted us. After numerous calls etc we found out due to ********** activity an account was opened in JHB in my husbands name with my husbands ID number. (We actually reside in Montagu - Western Cape) and my husband has never been in JHB. After visiting our closest edgars store (80+km away), trying to sort this out, affidavits at local police station, numerous correspondence with VVM attorneys, signature samples, for over a year, my husband has now been listed for the Same account again - affecting our credit record negatively, Again. VVM Attorneys are no help, i have sent all correspondence to them. with Edcon you get no answer - and the local closest Edgars store can do very little. what do we do in this situation??