CP
Christine P

1 reviews | Active since Feb 2012

29 Mar 2015, 08:35

********** account opened using my id number

********** account opened using my ID number - ***<br> <br> Good morning <br> <br> Please can some one assist me urgently in this matter, I am sick and tired of receiving sms and calls, telling me I must pay now to avoid black listing, this has been going on for weeks now.<br> <br> It was Edgar's Financial Services that approve the opening of this ********** account, and are also to blame for this mess that I am to resolve myself. Why is it that it is my responsibility to prove it was not me that opened the account or made purchases on it. Are Edgar's not at fault here ?<br> <br> I have the paper work from the police and been into Bayside Mall Edgar's (table view) twice filling in documents and spoken to the collections agency call centre staff a number of times, but it seems all my attempts to resolve this matter are fruitless.<br> <br> I now want this account closed, the bad credit score regarding this account removed from my name and I want some sort of compensation, a gift card at the least! No one from Edgar's has ever apologized for the company error if, you want to call it that.<br> <br> Please respond soonest.<br> <br> Regards<br> <br> Christine Joy Powell<br>

0
Replies (1)
Edcon
Edcon's reply30 Mar 2015, 12:03
Official
Hello chrissijp,

Thank you for taking the time and allowing us the opportunity to address your concerns you have raised. Please note our Dispute department have been trying to contact you to assist further but to no avail.

We would like to assure you that your service experience will be discussed with the Dispute manager directly and feedback will be provided. Your reference number is ***/GO.

If you ever need to speak to us, please call us on ***.

Kind regards
Customer Experience Team
***

Best regards,