********** account on my Credit Profile

Hi,<br> <br> I have contacted edcon cutomer relations and the disputes department without a response.<br> <br> A JET account is reflecting under my credit profile and I need a letterhead from Edcon stating the account does not belong to me and my ID number and I do not owe them anything.<br> <br> The call centre constantly cut my phone calls, The dispute department said they cannot issue such a letter.<br> A manager in the call centre Shreen (excuse spellng) took my call, listened to my issue and then the call was just cut, I could pick up from the attitude on the phone that help and assistance was not forthcoming.<br> <br> I then called the call centre again and a Catherine was helpful who told me to fax my affidavit, credit report and ID to a manager named Barbara in customer relations but I have had no feedback. I have sent through all documents to customer relations, disputes and the manager's direct fax line.<br> <br> Please could this be addressed.<br> <br> Edcon claim I do not have an account with my ID in their accounts database. This account clearly reflects on my credit report so all I require is for them to supply a letter stating this.<br> <br>