1 reviews | Active since Sept 2014
********** account no propper feedback after 4 Months
I have tried to get a answer from EDCON about a account that was openend in Port Elisabeth ( i live in Pretoria ) on the 1st of April 2017 account number ********** ********** 87280. This account still shows on my credit record . The ***** department does not come back with any useful answers and it is really pathetic . I received another Reference number on the 27th of April with the comment that my query has been forwarded to the ***** department ********** 0528/GO . Again nothing happens no feedback nothing . I need this resolved as this is unacceptable . You make it my problem that you don't check a persons details when they open a account and i spend months to run after you .
Really pathetic
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly furnish us this ********** account number or ID number so that we may liaise with the accounts team regarding the complaint raised by our valued customer . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly furnish us this ********** account number or ID number so that we may liaise with the accounts team regarding the complaint raised by our valued customer . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.