********** ACCOUNT - JET STORES (EDCON GROUP)

February 2019 someone opened a ********** account in my name at Jet Store in Springs, Gauteng. I do not have a Jet or Edgars account (cancelled my Edgars account about 4 years ago). I'm in Port Elizabeth, Eastern Cape. Up to date I do not know where the person got my ID number from and can only believe that it is an inside job as an Edgars consultant confirmed that she could see my details on their system but it showed that the account was closed. February 2019 I received phone calls stating that my Jet account is in arrears. (again....I do not have a Jet / Edgars account). Long story short I had to take time off work to go to the Police to get an affidavit and then to Jet stores. The closest branch to me is Jet in Walmer Park Shopping Centre, Port Elizabeth. They could not help me because they just opened and did not have the forms that had to be completed for this situation. I then went to Edgards in Walmer Park Shopping Centre, Port Elizabeth where I was assisted. A customer acknowledgement was completed and signed and I handed them the Police Affidavit confirming that I do not have an Edgars or Jet account. I was told that the account at Jet will be blocked / cancelled. Yesterday, I received two sms's stating that "Jet has appointed us to assist with an affordable plan on your balance" and "Trace Locator has been activated on your profile at CPB Credit Bureau. Contact VVM for information". I phoned VVM on the number they provide on the sms 4 times yesterday, but no answer. I rep**** on their sms that they must phone me, but they did not. This morning I phoned VVM again and finally got through and spoke to Nnonky. After telling her what happened she told me that she cannot help me because she is not fami**** with ***** cases and will ask someone else to phone me in this regard. Looking at the copies of the statements that I was given at Edgars on the day was there, it now looks as if the account was never blocked / cancelled because the amount that VVM mentions in their sms is more than the amount that was used in February 2019. The person/s who are **********ly buying on my ID number have now made purchases almost in total of the credit balance that was given to them (R10 000)!!!