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Nathi C

1 reviews | Active since Jan 2018

28 Mar 2018, 10:23

********** account

********** account opened in one of your shops on Saturday without following proper procedures The account was opened and approved on the 24th of March and all the funds were used the next day Can I please be assisted as well by having the same account closed and removed on my day

This is an infringement on my rights as the ********* you guys allowed to open an account without even confirming employment with my employer was able to open it in a day you guys should be able to close it as well within a day

Have been to your Montclair shop where the account was opened I filled all the required forms and did the stupid affidavit that you guys need to assist me with the account closure

I am in the process of acquiring property so please don’t allow your mistakes to jeopardise my dreams

Have not done anything wrong and I don’t believe I should wait days for you to rectify your mistakes as the application did not take days as well Please treat me the same way that you treated the ********* that you allowed to open an account in your shops without following proper rules and regulations stated out by the NCR

Thank you in advance

ID ********** 421080 Have never opened a jet account and I don’t intend keeping the one you **********ly opened without following NCR procedures

Can the account be closed in the same amount of time it took you guys to open it.

0
Replies (3)
Edcon
Edcon's reply29 Mar 2018, 11:12
Official

Thank you for bringing this matter to our attention .We apologise for the frustrations and disappointment that this incident has caused to you. We have received your claim form and our ***** department are busy investigating this matter and feedback will be provided to you once the account is cleared.***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,

NC
Nathi C's update02 Apr 2018, 16:56
Reviewer Update
Hi , you were able to open the *****elent account in one day and have all the credit used within 48 hours. Why do i have wait 360 hours for your company to close an account it opened in a matter of hours?
NC
Nathi C's update17 Apr 2018, 10:00
Reviewer Update
It has gone past the 15 days, Was promised feedback by that day.... To top it all up your complaints department is dis respecting me via my emails. From: Complaints ********** Sent: Sunday, 08 April 2018 4:01 PM To: Cele, N. (Nathi) ********** Subject: RE: Jet Store Good day Please be advised that the National Credit Regulator has a mandate to investigate specific complaints pertaining to the alleged contravention of the NCA 34 of 2005. Your complaint relates to *****, we lack jurisdiction to investigate ********** transactions, please report the matter to the SAPS. Regards, Mzwandile Hadebe Complaints Administrator