WS
Wilbar S
1 reviews | Active since Aug 2017
31 Oct 2017, 11:54
********** account
Referring to ref nr ********** 0216/GO, after a struggle a ********** account that was opened in my name was closed and I was promised by Edcon that my ITC profile would be cleared within 7days. Its more than a month now and my ITC still reflects A negative rating from Edcon. All queries to customer service are just conveniently ignored.
You as a company were very quick to open a ********** account without doing any checks whatsoever, and thus putting me at risk. All just to make a quick buck. If this matter is not resolved this week I will take further action, seeing that this is affecting my business in a negative way.
Regards
Helpful (0)
Replies (3)0
Replies (3)
Edcon's replyOfficial
31 Oct 2017, 15:20The matter regarding the ********** account concern has been escalated to the Dispute team and they are currently looking into it and will be in contact with you. Query reference number remains ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply31 Oct 2017, 15:20
Official
The matter regarding the ********** account concern has been escalated to the Dispute team and they are currently looking into it and will be in contact with you. Query reference number remains ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
31 Oct 2017, 15:22The matter regarding the ********** account concern has been escalated to the Dispute team and they are currently looking into it and will be in contact with you. Query reference number remains ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply31 Oct 2017, 15:22
Official
The matter regarding the ********** account concern has been escalated to the Dispute team and they are currently looking into it and will be in contact with you. Query reference number remains ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
WS
Wilbar S's updateReviewer Update
01 Nov 2017, 07:27This is the same generic reply Ive been getting for 2 months. My business is suffering losses daily because I cant even do basic contracts due to my ITC, if I don't receive a written response by Friday that my ITC is cleared I will escalate this issue.
WS
Wilbar S's update01 Nov 2017, 07:27
Reviewer Update
This is the same generic reply Ive been getting for 2 months. My business is suffering losses daily because I cant even do basic contracts due to my ITC, if I don't receive a written response by Friday that my ITC is cleared I will escalate this issue.