JM
Julia M
1 reviews | Active since Dec 2017
22 Feb 2019, 13:03
***** on my account
***** on my account. after 10 years of being with edgars and not even skipped one installment and they don't even care to call me back just to give feedback. their 3rd party airtime what what processed things i don't know on my account. they do not take accountability as these people calls us from edcon data base. as soon as i settle my account i am so done with edgars .
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Replies (1)
Edcon's replyOfficial
22 Feb 2019, 14:09 Dear Julia,
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Edcon's reply22 Feb 2019, 14:09
Official
Dear Julia,
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***