GM
Godfrey M

1 reviews | Active since Dec 2016

22 Jun 2017, 08:56

***** on a Rampant at JetMart Church Street cnr Van Der Walt Pretoria

<p>EDCON you should be ashamed of partnering with HOLLARD so that consultants can loot your clients accounts in a form of commission by adding *****ulant policies of Hollard in our accounts and suck commission while we pay inflated installments.</p> <p>Yesterday i went to Church cnr Van Der Walt Str to replace my card.I went to customer services and was greeted by Gift who asked me to wait for Refilwe who was on lunch probably,this after she was screamed all over the store and was not reporting to her desk,Gift assumed was on lunch.i waited for almost 40 minutes for a person who went on lunch with her work causing EDCON glamorous systems useless because no one could replace cards except her,it bizzare that only one person can monopolise company resources to herself only,which means when she is on leave ,card replacements services goes on leave as well and creating upset clients.</p> <p>Finally when she surfaced from the pro-longed lunched.She replaced my card and Gift asked me to see her at her work station.As if the waiting was not enough she *****ulantly tried to sell me 3 policies without my knowledged but unfortunately her tricks were not a match to me,i send her packing with her "tail between her legs".She started by saying was i explained of the pre-agreement quote when i opened my account and how long have i had my account.I explained to her that every credit contract has that agreement and i did signed for it already,she jumped to another topic asking me how will i like to receive my Jet Magazine i told her i opted for Post but i receive it late so i decided to personally collect it monthly from JET STORES,while on that she asked for my JET Account CARD and printed 3 till slips,only to find that this were contracts of policies equating R89,90 worth premiums and they were requesting me to sign for acknowledgedment.I refused she insited that it is not policies but an acceptance that i want my Jet Club Magazine posted ,i said i dont mind collecting from stores and why do i have to sign 3 slips for JET to post me this magazines,She changed tune her again asking if i have disability and retrenchment cover and account protection plan,i told her im covered for those with another insurance company and i cant take one now as this will duplicate,she tried pushing me to sign as my installment will not go up this is just to make sure i opted for post only.I also made clear that account protection plan was added asc it is compulsory on a credit contract,But she tried to treaten me with death,retrenchment living my family destitute i told i had already made plans for my family upon my death,but she insited asking how many children i have,and explaining to me how the system stores address and name diverting the topic because her cunning tricks i halted them.</p> <p>However,at least people like us who can stand for their rights against such,what about "poor" people and some illiterate who went there for services about opening accounts and other queries suddenly they are told sign here,sign here thinking its resolving their queries only to find that they take policies they cant afford and don't need,by the time the client realises it Gift had collected commission ,even when they cancell this policies nothing will happen to the consultants no wonder why your customer services are busy with clients cancelling policies.Next to mischieveous and deceptive Gift was Emmanuel and another lady with a yellow sticker as a name tag written EDCON visitor,you could tell they were waiting for a "manna from heaven"to arrive while the visitor woman accosted clients to aisle convicing them for new accounts ,consultants are loading this policies.</p> <p>i ronically they are wearing NCR name tags.Eventually i left after 2 hours being in that store,Im not a walk over before you do that ,think twice before.</p>

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Replies (1)
Edcon
Edcon's reply23 Jun 2017, 15:21
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the store and the accounts team so that they may cancel the Financial services and for the store management make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. A reference number for the complaint logged on your behalf is as follows ***/GO

Kind regards.

Customer Experience Team

Call Centre: ***.