1 reviews | Active since May 2013

07 Nov 2016, 10:28

*****-insurance i did not Take/Ask for

<p>Jet stores its amazing that so many people are constantly complaining about your Hollard or whatever agents that keep on *****ing from us and yet the problem persist.</p> <p> </p> <p><br />1 of your Agents edited my email address so that my statements would not reach me and i would not be able to see the type of **** going on with my account.</p> <p> </p> <p><br />i am disgusted that after Hollard ****** me and didnt deliver what they had promised me after i was hospitalised in 2014 Which caused me to Cancel all policies/Services & Clubs NOW how dare yall add all this ******* on my account again.</p> <p> </p> <p><br />i am seriously disgusted and angry about this. and if you cannot provide me with a telephone recording or documents with my signature confirming that i took these policies then KINDLY DEPOSIT ALL THE R128.30 you have ****** from me over the past months Back into my account towards my debt Please!</p>

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Replies (2)
Edcon
Edcon's reply07 Nov 2016, 13:07
Official

Thank you for taking the time to share your concerns with us.

Please be advised your query has been escalated to our accounts management team for further assistance regarding your account , you will be receiving feedback shortly. We must apologise for the inconvenience and frustration caused.

Your reference number ***/GO

Kind regards,
Edcon customer experience team,
***

's update07 Nov 2016, 14:29
Reviewer Update

Aaayi you guys are always "apologising" for the inconvenience caused and yet you do not bother or care about your clients monetary safety against your STAFF MEMBERS who show constant desperation for commission which causes us to suffer the after effects...

how isit possible that nearly 80% of the people that i know with Edcon accounts have suffered this kind of behaviour???? im gatvol and would prefer the amounts in question to be credited back into my account immediately then deal with your staff_ with no lame questions asked!

i cant be waking up to a struggle everyday , workhard and have some agent benefit from my strenght overnight