LM
Lwandisa M
1 reviews | Active since Nov 2012
02 Dec 2015, 15:14
***** case
On 26/11/2015 I called the Edcon customer care line to report an account that was **********ly opened on my Name. I was given the procedure to follow. On 28/11/2015 I went to Jet at Maponya Mall to submit the SAPS affidavit and a certified copy of my ID, I was told to complete the dispute form. I called the contact center to follow up today and I was sent from pillar to post and still was not assisted. I'm not sure if the people know how serious this is because they sounded disinterested.
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Edcon's replyOfficial
03 Dec 2015, 10:14Hello Mokhantso,
Kindly note we tried contacting you telephonically but we could not reach you. ( Left a detailed voice message).
We would like to confirm receipt of your notice in which you informed us that a ********** account is opened under your name. Please be advised that your query is submitted to our *****s and Dispute management team for investigation purposes.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Kindly note we tried contacting you telephonically but we could not reach you. ( Left a detailed voice message).
We would like to confirm receipt of your notice in which you informed us that a ********** account is opened under your name. Please be advised that your query is submitted to our *****s and Dispute management team for investigation purposes.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Best regards,
Edcon's reply03 Dec 2015, 10:14
Official
Hello Mokhantso,
Kindly note we tried contacting you telephonically but we could not reach you. ( Left a detailed voice message).
We would like to confirm receipt of your notice in which you informed us that a ********** account is opened under your name. Please be advised that your query is submitted to our *****s and Dispute management team for investigation purposes.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Kindly note we tried contacting you telephonically but we could not reach you. ( Left a detailed voice message).
We would like to confirm receipt of your notice in which you informed us that a ********** account is opened under your name. Please be advised that your query is submitted to our *****s and Dispute management team for investigation purposes.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Best regards,