***** Account

I recieved a phone call to advise that I owe Jet R10 000 for my account. I then advised that I have not opened an account. I have followed the process and submitted all my documents to the ***** department. I was advised that 1. I will not be able to get the documents from the person who opened the accound to load a police case. 2. That they will hold my account and nothing further will impact me. Today I recieve a call from a Debt collecting company advising me to pay or else. I told them my story, and was told that I need to send them documentation. YOU ALLOWED this to happen, why am I doing all the running around. No one notified me that this account was open, but yet now there is a balance outsanding I get hammered will calls and snotty agents wanting money from me! I still have not recieved any communication from your ***** department and I have sent emails to ask for a response. what is going on. You are now affecting my ITC. I want this resolved URGENTLY!