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My name is Mmabatho I received a call from Edgars confirming that I have an account with them and need to make payment arrangement. I informed the consultant that I do not have an account with Edgars, she informed me that the purchase or the account was opened in Canal walk. I'm based in Johannesburg and have no knowledge of the account is question. The Edgars officer called me again and advised of required documents. I have emailed the required documents already on the 11 May 2020 and still no feedback.

I want to know how did they open the account using my information and the person that approved the application what criteria did they use to approve it. I want this to be investigated because it has affected my credit profile. I sent the documents to '***'