1 reviews | Active since Apr 2017

10 Apr 2017, 09:26

Former employee

<p>I app**** for my provident fund withdrawal in Jan 2017 , sent all the required doc and an email just to get confirmation that everything is in order, Fazeelah Ryan responded confirmed everything is in order and even gave me a payment day, i waited 4 months for my payment as per the date she gave me and nothing, i called to find out and was told that my forms have not even reached the applicable department. What was this woman confirming? Did she thumbsuck the payment date? I want answers and my money.</p>

0
Replies (2)
Edcon
Edcon's reply11 Apr 2017, 10:18
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly contact the *** team for further assistance and include your reference number if Fazeelah Ryan gave you a reference, employee number, all the information that you think will be helpful and say attention Farina Martins , she will assist accordingly. Please find the below reference number for your post ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edcon
Edcon's reply11 Apr 2017, 10:18
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly contact the *** team for further assistance and include your reference number if Fazeelah Ryan gave you a reference, employee number, all the information that you think will be helpful and say attention Farina Martins , she will assist accordingly. Please find the below reference number for your post ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,