FOLLOW UP ON ***/GO

I lodged a hello peter complaint last week and received the following response:<br> <br> Hello malingabj,<br> <br> Our attempt to contact you at 11:08 AM was unsuccessful. <br> <br> Thank you for raising your apprehensions with us. Please be advised the accounts department have traced your payment, and it will reflect after 48 hours.<br> <br> Please find your reference number: ***/GO<br> <br> I subsequently realized there is one proof of payment which i did not attach. I attached the proof of payment and emailed to [Email Removed] I did not received a response or a mere acknowledgement of my email. A follow up email was sent to the same address this morning. Further to this, i explained that it appears that there will be an over payment if R1400 and requested that i be advised when i will be refunded this amount. no response.<br> <br> i called the accounts call centre and was advised that of the 10 payments made and proof submitted only 5 were allocated to my account. I need a statement as to how the amounts i paid were allocated to reconcile with the information in my possession. I need to know when the amount in credit will be refunded to me. And i need someone to correctly allocate all payments made.