LN
Lungile N
1 reviews | Active since May 2015
25 May 2015, 10:44
Finrite robbing me, they dont want to pay my claim
I have been paying my cellphone insurance to finrite for years and when i put in a claim they are giving me a run around telling me that my insuarance was cancelled and then it was reinstated. Then they are telling me that i had supp**** them with a wrong IME number, this has been going on for months and they dont call me to inform me, i must always call them and they take 15 to 20 minutes to give me a reply while i hold for an updateor they just hang up while i am still holding. The staff is unprofessional and rude.
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Edcon's replyOfficial
25 May 2015, 12:50Hello Lungile Ntimbane,
This certainly sounds like an unpleasant experience you had with our cell phone insurance department and we can understand how inconvenient this was for you. Thank you for taking the time and addressing your service experience with us. Kindly note as per our telephonic conversation that all concerns raised has been escalated to Finrite management team to investigate further and upon findings feedback will be reverted back to you.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
This certainly sounds like an unpleasant experience you had with our cell phone insurance department and we can understand how inconvenient this was for you. Thank you for taking the time and addressing your service experience with us. Kindly note as per our telephonic conversation that all concerns raised has been escalated to Finrite management team to investigate further and upon findings feedback will be reverted back to you.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Edcon's reply25 May 2015, 12:50
Official
Hello Lungile Ntimbane,
This certainly sounds like an unpleasant experience you had with our cell phone insurance department and we can understand how inconvenient this was for you. Thank you for taking the time and addressing your service experience with us. Kindly note as per our telephonic conversation that all concerns raised has been escalated to Finrite management team to investigate further and upon findings feedback will be reverted back to you.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
This certainly sounds like an unpleasant experience you had with our cell phone insurance department and we can understand how inconvenient this was for you. Thank you for taking the time and addressing your service experience with us. Kindly note as per our telephonic conversation that all concerns raised has been escalated to Finrite management team to investigate further and upon findings feedback will be reverted back to you.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***