mN
matshediso N
1 reviews | Active since Mar 2016
11 Jul 2016, 14:00
Financial services
<p>I haven't received the recording I requested a month ago. From the 10th of March until 16 of June . And I was promised to get them qithing 7 working days. Last ref was 189/go</p> <p> My i d ********** 453087. The service is getting worse everyday. Please assist. </p>
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Replies (2)
Edcon's replyOfficial
12 Jul 2016, 07:59Kindly be advised that as per the complaint with reference number ***/GO, It is stated that your financial products which were activated on the 30/05/2016 have been cancelled and reversed as requested. The part month cell insurance was referred to Fin rite for a reversal for R982.72. . We have however included your latest concern regarding the call recording and escalated to the Accounts team for further assistance.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply12 Jul 2016, 07:59
Official
Kindly be advised that as per the complaint with reference number ***/GO, It is stated that your financial products which were activated on the 30/05/2016 have been cancelled and reversed as requested. The part month cell insurance was referred to Fin rite for a reversal for R982.72. . We have however included your latest concern regarding the call recording and escalated to the Accounts team for further assistance.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
12 Jul 2016, 08:00Kindly be advised that as per the complaint with reference number ********** 189/GO, It is stated that your financial products which were activated on the 30/05/2016 have been cancelled and reversed as requested. The part month cell insurance was referred to Fin rite for a reversal for R982.72. . We have however included your latest concern regarding the call recording and escalated to the Accounts team for further assistance.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply12 Jul 2016, 08:00
Official
Kindly be advised that as per the complaint with reference number ********** 189/GO, It is stated that your financial products which were activated on the 30/05/2016 have been cancelled and reversed as requested. The part month cell insurance was referred to Fin rite for a reversal for R982.72. . We have however included your latest concern regarding the call recording and escalated to the Accounts team for further assistance.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,