CN
Cynthia N
1 reviews | Active since Apr 2017
10 Apr 2017, 11:15
Fica
<p>I have been a customer with the Edcon group for many years and my account is always up to date. </p> <p>I submitted my FICA documents however this was rejected due to my ID copy not being clear enough.</p> <p>Funny thing is that this is the same ID I used when I opened the account. For some reason this is not acceptable now.</p> <p>Its becoming frustrating as I dont seem to get answers from anyone and I am being sent from pillar to post whenever I call the customer care line.</p> <p> </p> <p> </p>
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Replies (2)
Edcon's replyOfficial
11 Apr 2017, 10:41Kindly forward us your account or ID number so that we may liaise with the accounts team regarding the FICA query and you may also forward us a Clear picture of the ID so that we may liaise with the management to action the matter urgently . Alternatively kindly be advised that the matter regarding the account enquiry may be sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO .
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply11 Apr 2017, 10:41
Official
Kindly forward us your account or ID number so that we may liaise with the accounts team regarding the FICA query and you may also forward us a Clear picture of the ID so that we may liaise with the management to action the matter urgently . Alternatively kindly be advised that the matter regarding the account enquiry may be sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO .
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
11 Apr 2017, 10:41Kindly forward us your account or ID number so that we may liaise with the accounts team regarding the FICA query and you may also forward us a Clear picture of the ID so that we may liaise with the management to action the matter urgently . Alternatively kindly be advised that the matter regarding the account enquiry may be sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO .
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply11 Apr 2017, 10:41
Official
Kindly forward us your account or ID number so that we may liaise with the accounts team regarding the FICA query and you may also forward us a Clear picture of the ID so that we may liaise with the management to action the matter urgently . Alternatively kindly be advised that the matter regarding the account enquiry may be sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO .
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,