Fees not cancelled
<p>I have requested in 2015 for you to cancel my VIP membership with EDCON and it was not done. I again requested you in 2017 to cancel and again it was not done.</p> <p> </p> <p>Due to insufficient funds in my account I now incurred returned bank charges as well.</p> <p> </p> <p>Who is going to refund me for these deductions since 2015.</p>
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Replies (3)
Edcon's replyOfficial
05 Jul 2017, 14:47Kindly be advised that the Edgars Club VIP membership has been cancelled as per your request ,kindly be advised that the matter regarding a reversal request may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply05 Jul 2017, 14:47
Official
Kindly be advised that the Edgars Club VIP membership has been cancelled as per your request ,kindly be advised that the matter regarding a reversal request may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
05 Jul 2017, 14:47Kindly be advised that the Edgars Club VIP membership has been cancelled as per your request ,kindly be advised that the matter regarding a reversal request may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Edcon's reply05 Jul 2017, 14:47
Official
Kindly be advised that the Edgars Club VIP membership has been cancelled as per your request ,kindly be advised that the matter regarding a reversal request may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
's updateReviewer Update
08 Aug 2017, 11:04I spoke to Linda today, 08 August 2017 @ 10:38 again and this has not been cancelled. I get told that I have a 30 day grace period to contact you to cancel this but WHY do I have to cancel it every month. She also said that if I have not received correspondence within 48 hours I must follow up.
Standard Bank is charging me R115 every time this debit order comes back. I am holding you - EDCON responsible for these fees.
Please get this matter resolved as a matter of URGENCY.
's update08 Aug 2017, 11:04
Reviewer Update
I spoke to Linda today, 08 August 2017 @ 10:38 again and this has not been cancelled. I get told that I have a 30 day grace period to contact you to cancel this but WHY do I have to cancel it every month. She also said that if I have not received correspondence within 48 hours I must follow up.
Standard Bank is charging me R115 every time this debit order comes back. I am holding you - EDCON responsible for these fees.
Please get this matter resolved as a matter of URGENCY.