feedback with a bad attitude

I received feedback regarding my previous email... thanks to Thandeka. Yet i am still waiting on work confirmation that needs to be done...thats the least of my complaint. I received a email and it reads that I may contact them of should have any queries...which I did...the lady on the other end tells me they are going to transfer me to new accounts. Where another lady helps me...but we get cut off. So I call back..and the next lady says she cant help me cause the line will just cut off everytime I call. I need to go in to a store...I have tried that and apparently it doesnt seem to work. Where exactly will the line be drawn....its either or...just decline or approve the account instead of all these hassles