feedback of my complain

<p>This morning I've logged a complain regarding ITC update since 2015/04/20. the account still reflect as active with a balance . but it was settled 2015 april . all i've asked it was an update on ITC. i just recived an email from Mbali</p> <p>From: Mbali Nkosi [mailto:***] <br /> Sent: 30 May 2016 12:45 PM<br /> To: Mpfuni, Dakalo<br /> Subject: Re: Golden Opportunity logged by DAKALO PATIENCE MPFUNI</p> <p> </p> <p>Good Day Miss Mpfuni</p> <p> </p> <p>Account Number: ***</p> <p> </p> <p>In response to your email received, please be advised that the payment profile records at the Credit Bureau are updated to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.</p> <p> </p> <p>Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.</p> <p>clearly EDUCON employees need training </p> <p> </p> <p> </p> <p> </p>