SD
Siphokazi D
1 reviews | Active since Jan 2010
10 Jun 2015, 09:59
Feedback
I have experienced a ********** act on my edgars card.I managed to process everything that was required of me.<br> No one has come back to me to tell me the way forward after this ordeal.<br> I decided to call the customer care line yesterday 09/06/2015 evening, That is when I realized that a reversal has been made, which is a good thing but my thing is why didn't anyone come back to tell me.. of what is happen.The consultant that assisted me was suppose to forward me the statement and nothing has been provided.<br> <br> I'm so frustrated by the way you treat your customer...Edcon! you need to step up from this act!!
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Edcon's replyOfficial
11 Jun 2015, 14:26Hello jacquidina,
Thank you for taking the time and discussing the concerns you have on your account. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with both Accounts and ***** department managers directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with both Accounts and ***** department managers directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
Edcon's reply11 Jun 2015, 14:26
Official
Hello jacquidina,
Thank you for taking the time and discussing the concerns you have on your account. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with both Accounts and ***** department managers directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with both Accounts and ***** department managers directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,