TJ
Tilla J
1 reviews | Active since Feb 2012
24 Nov 2015, 09:58
Feedback?
I app**** for an online account. two credit checks were done. I sent a complaint asking why they do so many credit checks - surely one would be sufficient. got no feedback.<br> weeks later - getting their newsletters everyday, but no other feedback regarding my complaint or my online application, I phoned the call centre. I was advised that I actually have an account, I just have to go to the shop and activate my card. i am still waiting for feedback on my query regarding the credit checks. i am also not sure why i have to phone to find out if i do have an account and what the limit is. would really appreciate communication from edcon's side.
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Edcon's replyOfficial
24 Nov 2015, 12:30Hello Tillatjie,
Thank you for bringing the above concerns to our attention in regards to credit checks.
We definitely can understand the principle of your query as for every implemented process there has to be an explanation why it is followed. Therefore we have submitted your query to our new accounts management team to provide clarity within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Thank you for bringing the above concerns to our attention in regards to credit checks.
We definitely can understand the principle of your query as for every implemented process there has to be an explanation why it is followed. Therefore we have submitted your query to our new accounts management team to provide clarity within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Best regards,
Edcon's reply24 Nov 2015, 12:30
Official
Hello Tillatjie,
Thank you for bringing the above concerns to our attention in regards to credit checks.
We definitely can understand the principle of your query as for every implemented process there has to be an explanation why it is followed. Therefore we have submitted your query to our new accounts management team to provide clarity within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Thank you for bringing the above concerns to our attention in regards to credit checks.
We definitely can understand the principle of your query as for every implemented process there has to be an explanation why it is followed. Therefore we have submitted your query to our new accounts management team to provide clarity within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Best regards,