PZ
Paul Z
1 reviews | Active since Oct 2019
04 Nov 2019, 08:56
Feed Back on EDCON
With regards to my problem with being charged for a service that I never authorised EDCON have contacted me and promised that things will be put right and I was told that it would be sorted out within five working days but that has now passed. The worry that I have is that I keep on getting SMS's from them stating that my refund call has been logged and each one has a different reference number. I received two of these on the 30 Oct...both with a different ref No. and yet I had been contacted via phone to tell me that I would be refunded prior to these notifications I was told that my account would be credited to which I stated that a credit is not what I want but my money back in my bank account where it belongs after all I never paid for the unwanted service with credit but with cash. Since then I have heard nothing from the powers that be and am asking that they get their act together so we can put this unnecessary and unwanted problem behind us.
For reference here are the last two references I received
EDRF-*** and EDRF-***
Helpful (0)
Replies (2)0
Replies (2)
Edcon's replyOfficial
04 Nov 2019, 11:24Dear Paul,
Thank you for bringing the above concerns to our attention.
Please be advised that your account has already been refunded and you have a credit balance refund of R58.00. Could you kindly advise if you still wish to have the funds refunded to your bank account?
Here below is a reference number generated for this complaint:
***/GO
Kind Regards
The Edcon Team
***
Thank you for bringing the above concerns to our attention.
Please be advised that your account has already been refunded and you have a credit balance refund of R58.00. Could you kindly advise if you still wish to have the funds refunded to your bank account?
Here below is a reference number generated for this complaint:
***/GO
Kind Regards
The Edcon Team
***
Best regards,
Edcon's reply04 Nov 2019, 11:24
Official
Dear Paul,
Thank you for bringing the above concerns to our attention.
Please be advised that your account has already been refunded and you have a credit balance refund of R58.00. Could you kindly advise if you still wish to have the funds refunded to your bank account?
Here below is a reference number generated for this complaint:
***/GO
Kind Regards
The Edcon Team
***
Thank you for bringing the above concerns to our attention.
Please be advised that your account has already been refunded and you have a credit balance refund of R58.00. Could you kindly advise if you still wish to have the funds refunded to your bank account?
Here below is a reference number generated for this complaint:
***/GO
Kind Regards
The Edcon Team
***
Best regards,
PZ
Paul Z's updateReviewer Update
04 Nov 2019, 12:04To The Edcon Team,
Thank you, BUT there seems to be a major problem with the amount that you have refunded/credited to my account.
I have been paying R127.00 for the service that I never authorised for a period of nine months which totals to the amount of R1143.00. so the amount that you have credited me just is not correct in anyway at all.
I would appreciate it if you would investigate further and supply me with a full feedback report including copies of my statements for the past nine months as I am unable to open any statements beyond September although I have them in my e-mail.
Thank you kindly for your interest.
P.S. Once you have sorted it all out I would prefer to have the refund paid into my bank account please.
Thank you, BUT there seems to be a major problem with the amount that you have refunded/credited to my account.
I have been paying R127.00 for the service that I never authorised for a period of nine months which totals to the amount of R1143.00. so the amount that you have credited me just is not correct in anyway at all.
I would appreciate it if you would investigate further and supply me with a full feedback report including copies of my statements for the past nine months as I am unable to open any statements beyond September although I have them in my e-mail.
Thank you kindly for your interest.
P.S. Once you have sorted it all out I would prefer to have the refund paid into my bank account please.
PZ
Paul Z's update04 Nov 2019, 12:04
Reviewer Update
To The Edcon Team,
Thank you, BUT there seems to be a major problem with the amount that you have refunded/credited to my account.
I have been paying R127.00 for the service that I never authorised for a period of nine months which totals to the amount of R1143.00. so the amount that you have credited me just is not correct in anyway at all.
I would appreciate it if you would investigate further and supply me with a full feedback report including copies of my statements for the past nine months as I am unable to open any statements beyond September although I have them in my e-mail.
Thank you kindly for your interest.
P.S. Once you have sorted it all out I would prefer to have the refund paid into my bank account please.
Thank you, BUT there seems to be a major problem with the amount that you have refunded/credited to my account.
I have been paying R127.00 for the service that I never authorised for a period of nine months which totals to the amount of R1143.00. so the amount that you have credited me just is not correct in anyway at all.
I would appreciate it if you would investigate further and supply me with a full feedback report including copies of my statements for the past nine months as I am unable to open any statements beyond September although I have them in my e-mail.
Thank you kindly for your interest.
P.S. Once you have sorted it all out I would prefer to have the refund paid into my bank account please.