Falsely listed under ITC by Edcon Group

Gooday Hellopeter

However I’m writing this email to you so that you can assist me. I once had an account with Jet in 2007, and I settled this account somewhere in 2015. On the 13th Of December 2019 I found that I owe Edcon Group an amount of R5000, which I don’t know about it. I then called Edcon Head Office for clarity. The gentlemen who assisted me told me that these nothing under my Identity Number, he further gave me the number for customer services. I spoke to the lady by the name Qebile who requested my Id number , after that she told me that this account belongs to my husband Mr Mosima. I asked the lady why is my husband account with Edgar’s appearing under my credit profile, because I never signed any contract with Edgars. She said to me I must ask my husband to go to the store and release me from his account( he created an additional card for me so that I can buy when he is not around), which he did on the 14th of December. I also called the Experian Bureau and spoke to the gentlemen called Gabriel, who checked my credit profile and he picked-up that the account that is appearing under my profile is the old one I had with Jet ( Account number:***). However I settled this account long ago, funny enough the amount that is reflecting under my credit profile is my husband’s balance with Edgars and the account number that is appearing is my old account number with Jet. I’m so frustrated because I tried to call Edcon the people that speak to me can’t assist me, I’m being send pillar to post and sent emails to the following people :Skhombozo Xoba, S Sivhabu, S Naidoo, N Mokoena, V Mazibuko and accounts department but no one is willing to assist. Further Edcon Group falsely listed my information under the account that is not existing, they also put the amount that is owed by husband under my ITC status. I feel that they violated my rights and what they did also is ***** and nobody wants to take responsibility, hence they sending me pillar to post. I’ve tried all the avenues some of the number that the consultants are giving me are not working. I also wanted to go to the head office I was told that the securities won’t allow me , this thing has affected my profile badly and they failing to assist me. Please Hellopeter can you investigate this matter for me, because I can’t even go through their customer service line. I spoke to different consultant :sadhia, Millicent and Ntombi and they told me that they will send my complaint to the relevant department, and I’ll get feedback within 48 hours till to date am still waiting. I just want them to remove that account under my ID number and clear my name. I’m so disappointed by a big company like Edcon Group, the consultants have no curtesy for people and lack service excellence. I tried to call certain numbers such as complaint department , but the numbers are not working. I won’t advise people to do business with Edcon, they don’t know customer service.

Hope you find this in order Tebogo Mogoje