False advertising / *********** Service

I regularly use the Red Square online website to order my make-up. But after this experience I doubt I will ever use them again! I order my make-up last week Monday (30/10/2017). I received confirmation that my order was received. According to the Red square policy, I will receive my order within 2-5 days. I normally receive within 2 days. So as per your policy, I waited until Friday(03/11/2017, day 5) to call regarding my order as after checking online my order was still not despatched I spoke to an uninterested Steve (call ref:47...807), I was told that there was a problem with their system, but someone would phone me before the end of the day to arrange delivery... no one called So this morning (06/11/2017) I phoned and spoke to Steve again (call ref:47...034), who told me there system is still down. I asked to speak to a manager as no one called me back as he had promised and your policy of delivery within 5 days has now lapsed. My order is still not despatched. I was again promised that a manager (Fatima) would call me back before 12 noon. Surprise, surprise, no call back was received. So again I phone at 1pm and speak to Martha, who is little help and after holding on for 10 minutes I am put through to Fatima who was supposed to call me back. She gives me the same story about the system... and says she is not the right person to speak to! Will ask someone to call me back by 4pm today, so now I wait... My complaint is this, if you as a supplier KNOW that there is an issue with your system and you cannot deliver as advertised, then you should warn your customers instead of misleading them into placing orders with a service that you cannot deliver. You now have MY money sitting in your account earning interest for you! Had I known you had a System problem I would never have ordered from you. Also, employ people who have an interest in customer service and don't just fob you off to the next person. This is my second bad experience with the Edcon group, I previously waited a month for a refund from Edgars online where you did not deliver what I had ordered. If I do not receive the promised call by 4pm today, I will NEVER deal with your company again and advise all my other contacts to do the same!