SR
Shavesh R

1 reviews | Active since Nov 2016

25 Nov 2016, 14:29

False Advertising & False Marketing

<p>I taken out a contract in the Edcon Edgers Active Store ,I seen a promotion where you earn 9000 thank you points * 24 months= 216000 thanks you points <br />I been complaining for 2 years and 4moths almost every day ,and know one seem to resolve this issue,I spoke to store manager many times he told me had office is handling it,I Every phoned head office and the never resolved This issue ,why does it take 2 year & 4 months and still not resolved ,<br />i spoken to director of edcon but he never resolved this ,<br />i will report this to the retail ombudsmen and also to the South Africa marketing council that edcon is false advertising,I given the store manager my catalogue last year has he wanted it for proff so that he can resolve ,but never got it back ,it states 9000 thank you points * 24 months ,<br />this mean edcon group owe me 216000 thank you points ,<br />i alway pay my account on time and if I don't pay on time they phone so many time but for me to pay ,but why they don't phone me to resolve problem ,from Shavesh Ramnath ,cellphone number: ********** 498,<br />or ********** 122 .<br />please kindly contact me .<br />as I was told the directors of edcon and edcon thank you points will contact me,but failed</p>

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Replies (1)
Edcon
Edcon's reply26 Nov 2016, 11:55
Official

Please be advised your query has been resolved with the Edcon group.

We have tried to contact you numerous times telephonically and via email to provide feedback to which you are not available at all times.

Your query has been thoroughly investigated on, Kindly note at the time of the promotion the Edgars Active Phoenix store was not included as this was strictly a promotion for only the Edgars division.

Due to your purchase made at Edgars Active Phoenix you do not qualify for the Thank U points.

Once again we would like to extend our apology for the inconvenience , frustration and the time taken to resolve your query.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,