1 reviews | Active since Oct 2014
False Advertising
I have been looking for a mini wine fridge, so instead of going from store to store, I went online & found one that was perfect at Boardmans for an advertised price of R2499.95. The website states that there is no stock online, but only in store. When I contacted the shop for the price it was R2800.00 and not the advertised R2499.95 because that price is only for online orders. They cannot advertise something for a price on line and say its available in store, and then not sell it at the store for the online price, ESPECIALLY when there is no mention on line about their online vs in store price difference. <br> I have tried calling their head office, their customer care centre and any other number I could, all passed the blame or put down on me. <br> <br> I think this is unfair and completely false advertising! Surely it is *******!?
Thank you for bringing this matter to our attention. Service is a priority for us and we must apologize for this lapse in service. Kindly be advised that the correct prices are only found in store hence we always advice our customer store get correct quotations in store , however because you have seen the advert online you may therefore take in store the advert and the store manager will be able to assist on way forward on the matter. Please find the below reference number for your post ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Thank you for bringing this matter to our attention. Service is a priority for us and we must apologize for this lapse in service. Kindly be advised that the correct prices are only found in store hence we always advice our customer store get correct quotations in store , however because you have seen the advert online you may therefore take in store the advert and the store manager will be able to assist on way forward on the matter. Please find the below reference number for your post ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,