LW
Lynne W

1 reviews | Active since Aug 2015

25 Jan 2016, 22:42

False advertising

I saw an adverti*****t in Jet Stores window on the 4th Jan:<br> 3 FOR2<br> BUY ANY 3 WHITE SHIRTS FROM R14.99 EACH AND ONLY PAY FOR 2<br> I went into the store on the 5th and picked out 3 x long sleeved white shirts and when I checked at the counter that the promotion is still running I was told it was on specific shirts. I called for the manager and he said it was only only the R14.99, shirts and I explained to him that the adverti*****t specifically said BUY ANY 3 WHITE SHIRTS FROM R14.99 EACH AND ONLY PAY FOR 2. <br> This means any 3 white shirts, nowhere on the adverti*****t did it mention a specific brand or age group. <br> According to the CPA, what I see is what I should get.<br> The response after 4 days: <br> Thank you for bringing this matter to our attention.<br> Kindly be advised that the adverti*****t advises that you can purchase any 3 white shirts that cost R14.99 each and only pay for 2.<br> So as long as the white shirts you wanted to purchase were R14.99 each then you were entitled to assistance.<br> Please advise if this was the case then we can take the matter further .<br> The reference is as follows: ***/GO<br> Thank you for your patience. <br> <br> I wrote back twice thereafter, still no reply!

0
Replies (1)
Edcon
Edcon's reply27 Jan 2016, 17:45
Official
Hello Chiano,

Our attempts to contact you today at 05:42 PM have been unsuccessful. Please be advised we would like to assist with your query. Kindly be informed to contact our customer service on ***and quote your reference number.

Please accept our sincere apologies for all the frustrations this incident has caused you.

Reference number: ***/GO.If you ever need to speak to us, please call us on ***.

Kind Regards
Customer Experience Team
***

Best regards,