Fair treatment please

<p>My account has been paid up and nobody considered contacting me, Now I’m struggling to get a refund of the credit balance and confirmation that the account is closed. Had I been owing you, I would be charged 22% interest and sent to your lawyers. Therefore Edcon, I would like the same 22% interest added to the credit balance and the funds paid out to me in the next 24hours. We will be adding 22% interest to this amount for every day you delay. I have sent you all my documents 12 days ago, only to receive a ridiculous response today that it takes 21 working days. Which is clearly a delay tactic. This isn't fair and I want to discontinue our relationship immediately.</p> <p> </p>