Failure to keep your word.

<p>I placed an order online via Red Square website, I was contacted and told that my order was out of stock and it would be cancelled, please note that even though I was informed that the item I ordered was out of stock, there was never a note on the website of which is strange, why does your system allow customers to continue placing an order for an item that is out of stock?</p> <p> </p> <p>That's not all, I received a notification that my order was cancelled, however it reflected as a purchase made in my November Edgars account statement, my account was not credited, I phoned ***on 21 November 2016 and spoke to Joyce, advised her that I still want my order if it's now in stock, if not my account should be credited, she promised that my query was going to be resolved within 72 hours and gave me this ref. no. ********** 390/GO, no feedback was received. I phoned again today 29 November and spoke to Cynthia, she told me that she was going to escalate my query, clearly nothing was done ever since I logged a query with your customer service, this is beyond shocking, why must I come on Hello Peter for my query to be resolved?</p> <p> </p> <p>I'm still interested in my order as this was supposed to be a gift for my brother, please deliver my order or credit my account.</p>