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Mosima M

1 reviews | Active since Dec 2015

17 Dec 2015, 18:27

Failed to provide T&Cs

I purchased a Lenovo laptop on the 14/10/15 at CNA Vaal mall and feel Edcon should train their stuff on the terms of repairing their devices as I encountered problems with the laptop a day after I bought it and I was referred to Lenovo, which they claim they fixed. I had to deal with their supplier's (Lenovo) unfair terms and conditions on repairs which I feel I should've been told in order to make an informed decision when purchasing from CNA store. It is unprofessional and reflects badly on your stores as I have to use a laptop I am not sure will give me further problems because your policy says you don't have a return policy on this laptop. Which is unfair in terms of damaged products. Now I'm informed I can't insure it because I should have enrolled for insurance on the same as day I purchased which the consultant failed to tell me and now it is too late, I'm told.Your response in this matter is highly appreciated.

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Replies (1)
Edcon
Edcon's reply18 Dec 2015, 13:37
Official
Hello Soso153,

Please accept our sincere apologies for any frustrations occurred due to this incident.

Kindly note that your query is submitted to our C.N.A Vaal Mall stores management team to review your complaint and provide resolution. Feedback confirming the correct terms and conditions will be provided to oyu within the next 48 working hours.

Please find below reference number for this query:
***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,