AM
Amelia M
1 reviews | Active since Aug 2011
13 Oct 2015, 15:06
Fabrication
I logged a complaint about incompetency on the 12 October 2015 at 9:30am. I received a fabricated response from Edcon Customer Service, stating that they tried contacting me at 09:58 am today but they couldn't reach me...but I had my phone with me all the time and I did not get any missed call or voice message.<br> <br> In addition to that, I did not complain about standing on the queue for a long time, I was complaining about oblivious and *********** staff. I was not standing on any queue, I was sent from pillar to post for 2 hrs to purchase a cellphone. Ensure that you read and understand customer complaints before you respond.
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Edcon's replyOfficial
16 Oct 2015, 10:20Hello Amy2504,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
We also do apologise as you have advised that the response received did not address the concerns you had raised.
However Please be advised that we have addressed the concerns regarding the lack of knowledge that staff portrayed and as a result was advised that staff will be provided with the required training.
The reference for your query is as follows: ***/GO
Again we thank you for taking the time to alert us of your service experience, as it is customer like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
We also do apologise as you have advised that the response received did not address the concerns you had raised.
However Please be advised that we have addressed the concerns regarding the lack of knowledge that staff portrayed and as a result was advised that staff will be provided with the required training.
The reference for your query is as follows: ***/GO
Again we thank you for taking the time to alert us of your service experience, as it is customer like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team
***
Best regards,
Edcon's reply16 Oct 2015, 10:20
Official
Hello Amy2504,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
We also do apologise as you have advised that the response received did not address the concerns you had raised.
However Please be advised that we have addressed the concerns regarding the lack of knowledge that staff portrayed and as a result was advised that staff will be provided with the required training.
The reference for your query is as follows: ***/GO
Again we thank you for taking the time to alert us of your service experience, as it is customer like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
We also do apologise as you have advised that the response received did not address the concerns you had raised.
However Please be advised that we have addressed the concerns regarding the lack of knowledge that staff portrayed and as a result was advised that staff will be provided with the required training.
The reference for your query is as follows: ***/GO
Again we thank you for taking the time to alert us of your service experience, as it is customer like you that help us improve on our service shortfalls.
Kind regards,
Edcon customer experience team
***
Best regards,