Extremely Poor Service

Dear Edcon, in light of my initial complaint, you proceeded to refund me an astonishing R900 and odd cents against my calculated R2200 which should have been refund, further to that not even a call from Edcon as promised to discuss this matter, i as a consumer will now take this to the ombudsman and hereby request a recording of the alleged agreement to this airtime and data debit order, as you " ALWAY" notify consumers that all calls are recorded for quality purposes, I would hereby request the recording between the edcon agent and myself!! And my statement since this debit which did increase throughout the years was added to my account!!