Extremely Poor Service

In November 2017 I discovered that Edcon had a fee going off my account for data and airtime none of which was approved by me, the data and airtime was also being sent to a number that never ever belonged to me,

I went to the store in Rooderpoort Westage to cancel this service and requested a refund, this all transpired mid November 2017,

I was informed the refund would take 48 hours by the lady at the client services desk who had to call the RCL department to log this request,

Needless to say, 5 days later I went back as i did not receive a call from RCL as informed by Charlotte the lady at Edgars, Westgate.

She called RCL again and was informed that they cancelled the airtime and data however they did not request a refund,

So i was asked to return after 48 hours,

1 week later i went to Westgate again to make a follow up, i spoke to a centre agent Thando who said she would load the refund as urgent and get her supervisor to sign off immediate refund, This all transpired in December,

I then left for my holiday in December and returned in January 2018!!!

On the 15th January 2018 i walked into your Key West Krugersdorp branch, I was assisted by a lady Margaret who did not listen to my version of things, all she did was call RCL they said they did not have a record of my refund, she then placed the phone down and advised that the call centre would call me, i then lost it, asked to see her manager, who did eventually pitch and then insisted that her store works differently, she has had complaints about Westgate not following up on clients queries but her branch is different, i should give Margaret my details and they will call me back, i further explained to this store manager that the service was unacceptable, she then cut me off and kept asking for the opportunity to speak,

To date, 17th January 2018, still no feedback from this branch manager who offers excellent service at Edcon Key West, and clearly Margaret has mislaid my information as the little piece of paper she wrote it on could be misplaced.

Edcon, you should be utterly disgusted by the lack of service you offer,

I received a call from your call centre on the 15th January 2018 looking for payment, payment for someone elses airtime and data?

I spoke to an agent Zamani, i explained my disgust at Edcon to him, he put the call on hold for some time informing his supervisor Phindile about my complaint, Phindile came on line, apologised for what went through and advised me she would walk down stairs at Edcon and have the funds refunded, she advised this will be treated as urgent, she also informed me that Edcon would call me, to date none of this has happened!!

I have reference upon reference for every single time i visited your store, at Key West Margaret said i should use the references i have as she did not get the reference for the call she assumes to have made!!!