extremely ***********

Item: Edcon
Rating: 1
Author: Gavin K

Good day, I trust this matter will be dealt with in a more professional and adequate manner as opposed to the level of service received up to this point, this is not a friendly response as this is not my first complaint with Cell C. This is notification to both parties that I will now follow the formal complaints process as set out for both companies, to which I am well versed in. As to whom will be taking ownership to resolve this matter is between your companies and not that of the customer, furthermore it is NOT THE CUSTOMERS RESPONSIBLTY TO FOLLOW UP ON A COMPLAINT! Cell C and CNA have been afforded the lengthy opportunity to provide a reasonable solution to an situation that has cost the customer money, due to misrepresentation and miss-selling of the product that the customer had requested at the point of sale on the 16thNovember 2016. 1. The product requested at point of sale was for a Cell C data bundle of 30 GIGS to which the vender at CNA response was the“R420 Cell c Straight up 30 - 12M voucher”when questioned if it is 30 gigs of Data only the response was yes. 2. I do not require or requested for 30 mins, 30 sms or 30 mb over 12months as I have contract sim card with Cell C that gives me minuets and SMS. 3. Now what I want is the 30 gigs data that will not expire for 12 months; this is what I asked for and what I was lead to believe was the product that I purchasing in store. 4. Due to the lack of urgency from Cell C and CNA including the poor level of customer services that has been displayed in response to this query, which is now a formal complaint. I now strongly advise that both your companies has the Customer Services Manager contacts me directly in the next 48 working hours on 083 ********** if you fail to respond to my request in the set timeframe, I will be logging a formal complaint with ICASA “The Independent Communications Authority of South Africa”. I am looking forward to your response. Regards Gavin Kaltenbrunn

Helpful (0)

Replies (1)

Edcon's replyOfficial

21 Dec 2016, 15:30

We must apologise for the delayed response.

Thank you for bringing this matter to our attention. Please be advised we are looking into the matter and will revert with feedback shortly.

Your reference number ***/GO

Kind regards,
Edcon customer experience team,
***

Best regards,

Edcon's reply21 Dec 2016, 15:30

Official

We must apologise for the delayed response.

Thank you for bringing this matter to our attention. Please be advised we are looking into the matter and will revert with feedback shortly.

Your reference number ***/GO

Kind regards,
Edcon customer experience team,
***

Best regards,