SS
Stacey S
1 reviews | Active since Mar 2014
29 Sept 2015, 15:26
Enrolling me for policies i did not Authorise
I'm a new account holder by Edgars. A lady from Edcon phoned me to sell insurance over the phone where I made it clear that I'm not interested. A few hours later I got a SMS thanking me for enrolling with them for n number of policies. I was so furious that I picked up the phone and phone the call centre who then told me I have 3 new enrollments under my account.<br> <br> This is frightening to think you paying for something you never asked for. This is *******. How do you enroll someone without their consent?<br>
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Edcon's replyOfficial
30 Sept 2015, 11:03Hello StaceySS,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that the Account Protect funeral plan was cancelled.
Please note that the financial services now active are as follows:
The account protection plan which is compulsory, The Partner protection plan and the Club membership which you will advise further if you would like to keep or cancel.
We have however forwarded the request to cancel the Partner protection plan which you have advised you do not require.
Again we do apologise for the inconvenience caused, the matter will be addressed accordingly.
The reference for your query is as follows: ***/GO
Should you require further assistance, do not hesitate to contact our accounts department on ***.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that the Account Protect funeral plan was cancelled.
Please note that the financial services now active are as follows:
The account protection plan which is compulsory, The Partner protection plan and the Club membership which you will advise further if you would like to keep or cancel.
We have however forwarded the request to cancel the Partner protection plan which you have advised you do not require.
Again we do apologise for the inconvenience caused, the matter will be addressed accordingly.
The reference for your query is as follows: ***/GO
Should you require further assistance, do not hesitate to contact our accounts department on ***.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Edcon's reply30 Sept 2015, 11:03
Official
Hello StaceySS,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that the Account Protect funeral plan was cancelled.
Please note that the financial services now active are as follows:
The account protection plan which is compulsory, The Partner protection plan and the Club membership which you will advise further if you would like to keep or cancel.
We have however forwarded the request to cancel the Partner protection plan which you have advised you do not require.
Again we do apologise for the inconvenience caused, the matter will be addressed accordingly.
The reference for your query is as follows: ***/GO
Should you require further assistance, do not hesitate to contact our accounts department on ***.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that the Account Protect funeral plan was cancelled.
Please note that the financial services now active are as follows:
The account protection plan which is compulsory, The Partner protection plan and the Club membership which you will advise further if you would like to keep or cancel.
We have however forwarded the request to cancel the Partner protection plan which you have advised you do not require.
Again we do apologise for the inconvenience caused, the matter will be addressed accordingly.
The reference for your query is as follows: ***/GO
Should you require further assistance, do not hesitate to contact our accounts department on ***.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***