JJ
Johnny J
1 reviews | Active since May 2016
16 Jun 2016, 06:07
Empty Promises
<p>It's now a month later (5 in total) where my mom was promised unsolicited charges will be credited to her for a monthly membership she HAS NOT GIVEN consent to. The last person we dealt with, Joyce Letlape, promised her that she will in person keep an eye on her account and deal with it. I wonder what she looked at, because it wasn't my mother's account!! And not responding to emails is rude!! If you are not in your office, let the "out of office" function do the work for you!! Please look into this NOW!!</p>
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Replies (3)0
Replies (3)
Edcon's replyOfficial
17 Jun 2016, 13:35Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
Reference: ********** 258/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edcon's reply17 Jun 2016, 13:35
Official
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
Reference: ********** 258/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edcon's replyOfficial
17 Jun 2016, 13:35Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edcon's reply17 Jun 2016, 13:35
Official
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
JJ
Johnny J's updateReviewer Update
17 Jun 2016, 13:53Hi,
Thanks very much. I really didn't mean to be rude via this platform. I am doing this on behalf of my mom, whom cannot do it herself. I understand mistakes happen, but how when you havent signed anything? It means that her account can be compromised on a different level as well?
She would really love to get this sorted. I have spoken to Joyce, please contact her she has all our particulars and what needs to be done.
Thanks once again.
JJ
JJ
Johnny J's update17 Jun 2016, 13:53
Reviewer Update
Hi,
Thanks very much. I really didn't mean to be rude via this platform. I am doing this on behalf of my mom, whom cannot do it herself. I understand mistakes happen, but how when you havent signed anything? It means that her account can be compromised on a different level as well?
She would really love to get this sorted. I have spoken to Joyce, please contact her she has all our particulars and what needs to be done.
Thanks once again.
JJ