Employees paid to sit and do nothing!!

I moved overseas about 6 years ago and as payments on my Edgars account were becoming an inconvenience, I paid off the account and visited a store in order to cancel all subscriptions and close the account. I was told I would have to call into the call center in order to do so and as I was already on my way home again, I did so via an international call. The call took some time as the gentleman would cancel the club subscription and put me on hold, then cancel the phone insurance while putting me on hold and finally confirming everything is cancelled and that my account will be closed after the process of the 24 hour notice of a cancelled contract. Over a year since this phone call, my Edgards account was never closed, contracts and subscriptions were never cancelled and Edcon have been charging me for services I have not used including interest. What’s worse is that since I cancelled everything, I have not received a single account sent to neither my physical address given in SA nor to my email. I now have to once again take up my own time to contact my service provider in Dubai to pull up phone records because employees who are paid at Edcon can’t do their job.